Hetauda Emergency Numbers & Hospital Contacts
The authoritative, verified emergency directory for Hetauda and Makwanpur: national 24/7 toll-free codes, hospital emergency rooms, ambulance dispatch, blood bank, fire brigade, police CUG lines, and civic utilities.
Hetauda 24/7 Emergency Contacts & Ward Helplines
Tap to call directly from your phone. Verified official numbers for police, fire, ambulance, hospitals, utility breakdowns, and all 19 ward offices.
Nepal Police (Emergency Dispatch)
नेपाल प्रहरी (आपतकालीन १००)
Crime, Accidents, Civil Distress
📍DPO Makwanpur, Hetauda
Cyber Scam & Digital Fraud Helpline (IACSC)
नेपाल प्रहरी साइबर ब्युरो (एकीकृत साइबर स्क्याम हटलाइन १२४७)
24/7 Online Scam, Banking Fraud, Digital Theft & Phishing
📍Integrated Anti-Cyber Scam Center (IACSC) / Cyber Bureau
ℹ️ 24/7 national emergency hotline (1247) operated by Ministry of Home Affairs & Nepal Police Cyber Bureau in coordination with banks, telecoms, and ISPs.
Hetauda Fire Brigade (Damkal / बारुणयन्त्र)
हेटौंडा दमकल (१०१)
Fire Rescue, Structural Emergencies
📍Fire Station, Hetauda Sub-Metropolis
ℹ️ Duty Mobile: 9841645356
Red Cross Ambulance Dispatch
रेडक्रस एम्बुलेन्स सेवा
Emergency Patient Transport
📍Red Cross Bhawan, Ward 1
Red Cross Blood Transfusion (Blood Bank)
रक्तसञ्चार केन्द्र (ब्लड बैंक)
Whole Blood, Platelets, Emergency Donors
📍Hospital Road, Ward 1, Hetauda
ℹ️ Maintains rare negative blood group registry (A-, B-, O-, AB-).
Traffic Police Control Makwanpur
ट्राफिक प्रहरी कन्ट्रोल
Highway Breakdowns, Road Blockades, Collisions
📍District Traffic Office, Hetauda
Armed Police Force (APF Control)
सशस्त्र प्रहरी बल (१११४)
Disaster Response, Riot, Border & Highway Safety
📍No. 14 Battalion, Hetauda
Child Helpline (बाल हेल्पलाइन)
बाल हेल्पलाइन (१०९८)
Child Protection, Lost Children, Abuse Intervention
📍National Helpline
Women Helpline (लैङ्गिक हिंसा हेल्पलाइन)
महिला हेल्पलाइन (११४५)
Domestic & Gender-Based Violence Assistance
📍DPO Women Cell, Hetauda
Hetauda Provincial Hospital (MBAHS)
हेटौंडा प्रादेशिक अस्पताल
24/7 Casualty ER, ICU, Snakebite ASV, Swasthya Bima
📍Hospital Road, Ward 1
ℹ️ Designated referral center for Government Health Insurance & Free Anti-Snake Venom.
CMC Chure Hill Hospital
चुरे हिल अस्पताल
Highway Trauma, Surgery, Intensive Care Unit (ICU)
📍Thanabharyang, Ward 11
Hetauda Community Eye Hospital (NNJS)
हेटौंडा सामुदायिक आँखा अस्पताल
Acute Eye Trauma, Foreign Body Removal, Surgery
📍Near Central Buspark, Ward 10
ℹ️ Daily morning token distribution starts at 07:00 AM.
Hetauda Model Hospital
हेटौंडा मोडल अस्पताल
General Emergency, Maternity, Diagnostics
📍Swargalok Path, Ward 1
Hetauda Orthopedic & General Hospital
हेटौंडा अर्थोपेडिक अस्पताल
Fractures, Orthopedic Trauma, Rehabilitation
📍Bhintuna Marg, Ward 4
NEA Electricity No-Light Breakdown Desk
विद्युत प्राधिकरण नो-लाइट
Power Outages, Transformer Sparks, Wire Breakage
📍Kantirajpath, Hetauda
ℹ️ National NEA Toll-Free: 1150 / 1151.
Hetauda Drinking Water Management Board
खानेपानी व्यवस्थापन बोर्ड
Pipe Bursts, Water Supply Disruptions
📍Hetauda City Office Corridor
Hetauda Sub-Metropolitan City Office HQ
हेटौंडा उपमहानगरपालिका कार्यालय
Citizen Grievances, Fallen Trees, Drainage Clearing
📍Ward 4, Hetauda
District Administration Office (DAO Makwanpur)
जिल्ला प्रशासन कार्यालय मकवानपुर
Disaster Control, CDO Secretariat
📍Kantirajpath, Hetauda
ℹ️ Disaster Management Officer: 9855070498 | CDO CUG: 9855027777
Municipal Mortuary Van (शव वाहन)
शव वाहन सेवा
Deceased Transport & Mortuary Dispatch
📍Hetauda Sub-Metropolis
Biswash Koirala (Wildlife & Snake Rescuer)
विश्वास कोइराला (सर्प उद्धारकर्ता)
Venomous Snake Extraction (Cobras, Kraits, Vipers)
📍Hetauda & Surrounding Valleys
ℹ️ Humane reptile extraction and relocation back into safe forest reserves.
Division Forest Office Makwanpur
डिभिजन वन कार्यालय
Wild Animal Sightings, Leopards, Forest Fires
📍Rapti Road, Hetauda
Ward No. 1 Office
Hetauda Ward No. 1
Civic recommendations, local governance & citizen services (Formed by combining former Hetauda Sub-Metropolitan Ward No....)
📍Manmohan View Tower area
Ward No. 2 Office
Hetauda Ward No. 2
Civic recommendations, local governance & citizen services (Formed by combining former Hetauda Sub-Metropolitan Wards No...)
📍Vanaskhandi Temple area
Ward No. 3 Office
Hetauda Ward No. 3
Civic recommendations, local governance & citizen services (Formed by combining former Basamadi Wards No. 3 and 5....)
📍Unilever Nepal Manufacturing Plant area
Ward No. 4 Office
Hetauda Ward No. 4
Civic recommendations, local governance & citizen services (Densely populated core urban center of Hetauda Sub-Metropoli...)
📍Buddha Chowk area
Ward No. 5 Office
Hetauda Ward No. 5
Civic recommendations, local governance & citizen services (Urban and semi-urban community with Kanti Rajpath running th...)
📍Pushpalal Park area
Ward No. 6 Office
Hetauda Ward No. 6
Civic recommendations, local governance & citizen services (Semi-urban community crossed by Kanti Rajpath and Karra Khol...)
📍Bamshagopal Mandir area
Ward No. 7 Office
Hetauda Ward No. 7
Civic recommendations, local governance & citizen services (Residential settlement situated between Kanti Rajpath and Ka...)
📍Shri Niwas Laxminarayan Mandir area
Ward No. 8 Office
Hetauda Ward No. 8
Civic recommendations, local governance & citizen services (Combines residential neighborhoods with Nepal's premier indu...)
📍Hetauda Industrial District (HID) area
Ward No. 9 Office
Hetauda Ward No. 9
Civic recommendations, local governance & citizen services (Bounded by Tribhuvan Highway and Kukhreni Khola....)
📍Kushmanda Sarobar (कुष्माण्ड सरोबर) area
Ward No. 10 Office
Hetauda Ward No. 10
Civic recommendations, local governance & citizen services (Strategic transportation and educational hub bordering Rapti...)
📍Central Bus Park & Sumo Counters area
Ward No. 11 Office
Hetauda Ward No. 11
Civic recommendations, local governance & citizen services (Semi-urban settlement along the western stretch of Mahendra ...)
📍Sahid Smarak (Martyrs Memorial Park) area
Ward No. 12 Office
Hetauda Ward No. 12
Civic recommendations, local governance & citizen services (Formed by combining former Padampokhari Wards No. 4, 5, 7, 8...)
📍Padampokhari Rural Landscapes area
Ward No. 13 Office
Hetauda Ward No. 13
Civic recommendations, local governance & citizen services (Formed by combining former Padampokhari Wards No. 1, 2, 3, a...)
📍Padampokhari Lake (पदमपोखरी) area
Ward No. 14 Office
Hetauda Ward No. 14
Civic recommendations, local governance & citizen services (Formed by combining former Churiyamai Wards No. 1 and 2....)
📍Churia Mai Temple (चुरियामाई मन्दिर) area
Ward No. 15 Office
Hetauda Ward No. 15
Civic recommendations, local governance & citizen services (Formed by combining former Churiyamai Wards No. 3 through 9....)
📍Riddhi Siddhi Cement Plant area
Ward No. 16 Office
Hetauda Ward No. 16
Civic recommendations, local governance & citizen services (Formed by combining former Hatiya Wards No. 5, 7, 8, and 9....)
📍Shakteshwor Mahadev Mandir area
Ward No. 17 Office
Hetauda Ward No. 17
Civic recommendations, local governance & citizen services (Formed by combining former Hatiya Wards No. 1, 2, 3, 4, and ...)
📍Shivam Cements Plant area
Ward No. 18 Office
Hetauda Ward No. 18
Civic recommendations, local governance & citizen services (Formed by combining all wards of former Harnamadi (हर्नामाडी...)
📍Gumba Danda (गुम्बाडाँडा) area
Ward No. 19 Office
Hetauda Ward No. 19
Civic recommendations, local governance & citizen services (Formed by combining former Basamadi Wards No. 1, 2, 4, 6, an...)
📍Sanobhanjyang Ridge area
1. Primary Emergency Toll-Free Codes (24/7 Nationwide)
These nationwide emergency short codes can be dialed toll-free from any mobile network (NTC, Ncell, Smart Cell) or landline without dialing an area code:
| Emergency Service | Short Code | Call Type | Operational Hours |
|---|---|---|---|
| Nepal Police (Emergency Dispatch) | `100` | Toll-Free | 24 Hours / 365 Days |
| Fire Brigade (Barun Yantra / बारुणयन्त्र) | `101` | Toll-Free | 24 Hours / 365 Days |
| Central Ambulance Dispatch | `102` | Toll-Free | 24 Hours / 365 Days |
| Traffic Police Control Room | `103` | Toll-Free | 24 Hours / 365 Days |
| Armed Police Force (APF) Control | `1114` | Toll-Free | 24 Hours / 365 Days |
| Disaster Emergency Helpline (MoHA) | `1149` | Toll-Free | 24 Hours / 365 Days |
| Child Helpline (बाल हेल्पलाइन) | `1098` | Toll-Free | 24 Hours / 365 Days |
| Women Helpline (Gender-Based Violence) | `1145` | Toll-Free | 24 Hours / 365 Days |
When dialing short codes like 100, 101, 102, or 103 from a mobile phone in Hetauda, do not add the 057 area code prefix.
2. Hospital Emergency Rooms (ER) & Specialized Medical Care
For acute medical trauma, surgical emergencies, snakebites, ICU admissions, and specialized eye care in Hetauda:
| Hospital Name | Location | 24/7 Emergency Lines | General Inquiries / OPD |
|---|---|---|---|
| Hetauda Hospital (Provincial / MBAHS) | Hospital Road, Ward 1 | `057-520120`, `057-520199` | `057-520305`, `057-523977` |
| Hetauda Model Hospital | Swargalok Path, Ward 1 | `057-522756` | `057-522135`, `9745321648` |
| CMC Chure Hill Hospital | Thanabharyang, Ward 11 | `057-524175`, `057-525175` | Highway Trauma & ICU Services |
| Hetauda Orthopedic Hospital | Bhintuna Marg, Ward 1 | `057-526466` | Orthopedic & Fracture Trauma |
| Hetauda Community Eye Hospital (NNJS) | Near Buspark, Ward 10 | `057-520182` (24/7 Eye Trauma) | `057-522182`, `057-523182` |
Eye Hospital Token Booking & OPD Notes:
- •Token Distribution: Starts at 07:00 AM daily at the main counter of Hetauda Community Eye Hospital (NNJS).
- •OPD Consultation Hours: 08:30 AM to 04:30 PM (Sunday through Friday).
- •Emergency Unit: Open 24/7 for acute eye trauma, chemical splashes, and foreign body removals.
Hetauda Hospital (Hospital Road, Ward 1) is the designated referral hub for the *Government Health Insurance Board (Swasthya Bima)*, providing subsidized emergency treatment and prescription medicines.
3. Blood Bank, Ambulance Dispatch & Fire Rescue Services
Immediate contacts for blood transfusion, emergency medical transport, municipal fire rescue, and mortuary vans:
A. Nepal Red Cross Society (Makwanpur Chapter — Hetauda-1):
- •Blood Transfusion Service (Blood Bank): `057-520711` (Direct line for whole blood, platelets, and emergency donor mobilization).
- •Red Cross 24/7 Ambulance Dispatch: `057-520245`
- •Central Government Ambulance: `102`
B. Fire Brigade & Disaster Rescue (बारुणयन्त्र उपशाखा):
- •Fire Station Landline: `057-520677`
- •Quick Emergency Dial: `101`
- •Fire Sub-Branch In-Charge Mobile: `9841645356`
C. Municipal Mortuary Van (शव वाहन):
- •Direct Dispatch Mobile: `9849505600`
For urgent negative blood group requirements (A-, B-, AB-, O-), contact the Red Cross Blood Transfusion Service at `057-520711` or coordinate with local volunteer donor groups in Hetauda.
4. Local Police & Law Enforcement (Hetauda / Makwanpur)
Direct control room and officer CUG mobile contacts for law enforcement and highway safety across Makwanpur:
A. District Police Office (DPO) Makwanpur:
- •Emergency Control Room Landlines: `057-520399`, `057-520811`, `057-523811`
- •Duty Officer CUG Mobiles: `9855090150`, `9855045555`
- •Women & Children Service Center (GBV Cell): `057-522001`
B. Provincial & Highway Security Units:
- •Bagmati Province Police Control Room (Hetauda): `9855090130`
- •District Traffic Police Office, Makwanpur: `9855091000` (For highway accidents, traffic blockades, and transit clearance).
- •Armed Police Force (APF) No. 14 Battalion (Hetauda): `9851272395`
- •Nepal Army (Gorakh Bahadur Gan, Suparetar Barracks): `057-520301`, `9851141063`
For vehicle breakdowns, landslides, or traffic accidents along Kanti Lokpath, Tribhuvan Highway (Daman route), or East-West Highway, contact District Traffic Police Makwanpur directly at `9855091000`.
5. District Administration, Disaster Management & Civic Utilities
Important municipal, administrative, and utility breakdown contacts in Hetauda:
A. District Administration Office (DAO) Makwanpur:
- •Main Exchange Landlines: `057-520388`, `057-520495`
- •Chief District Officer (CDO): `9855027777`
- •Assistant CDO / Information Officer: `9855030495`
- •Disaster Management Branch: `9855070498`
B. Municipal Governance & Public Utilities:
- •Hetauda Sub-Metropolitan City Office (नगर कार्यपालिका): `057-520377`, `057-520044`, `057-525839`
- •Nepal Electricity Authority (NEA) Hetauda Distribution:
- •No-Light Breakdown Desk: `057-520117`, `057-520344`
- •NEA National Helpline: `1150` / `1151`
- •Hetauda Drinking Water Management Board (खानेपानी बोर्ड): `057-521948`, `057-525948`
For municipal emergency complaints regarding road blockages, fallen trees, or drainage overflows, contact the Hetauda City Office control desk at `057-520377`.
6. Snake Rescue & Wildlife Emergency (Hetauda & Makwanpur)
Hetauda's rich forest borders and warmer monsoon months can lead to frequent snake sightings (including venomous King Cobras, Monocled Cobras, Common Kraits, and Pit Vipers) in residential compounds, gardens, and cattle sheds.
🐍 Verified Snake Rescuer & Wildlife Contacts:
- •Biswash Koirala (विश्वास कोइराला) — Snake & Wildlife Rescue: Volunteer reptile rescuer operating in Hetauda and across Makwanpur for humane snake extraction and forest relocation.
- •Direct Facebook Coordination: Biswash Koirala Profile
- •Division Forest Office Makwanpur (डिभिजन वन कार्यालय मकवानपुर): `057-520063` / `057-520163`
- •District Police Emergency Dispatch: `100` (Can coordinate with local wildlife rescuers)
⚠️ Critical Snake Encounter & First-Aid Guidelines:
- •Keep the patient calm and strictly immobilize the bitten limb (like a fracture).
- •DO NOT make cuts, suck venom, or tie tight tourniquets (रक्तप्रवाह रोक्ने गरी कसिलो बाँध्नु हुँदैन).
- •Rush the patient immediately to Hetauda Hospital Emergency (057-520112 / 057-520199), which maintains 24/7 supplies of Anti-Snake Venom (ASV / एन्टि-स्नेक भेनम).
Hetauda Provincial Hospital (Hospital Road, Ward 1) provides round-the-clock free Anti-Snake Venom (ASV) treatment and ICU ventilator support for venomous bites.
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